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New travel agent booking system

The task was to create UX design for a new web based travel booking system for sales agents. The work included doing research of the old system, the public web system and field studies and interviews with the end users and stakeholders. I gathered and shared user and business insights in effect maps, personas and crafted the UX vision and the UX design prototype. Validation with business owners, stakeholders and users.  

My role

  • Research of old system and public web components and APIs
  • Field studies and user research from end users and business
  • Capturing business and end user needs in effect maps and personas
  • UX concept/clickable prototype
  • Validation and user testing

Year
2017